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You can also call toll free 1-888-999-1142 to apply over the phone.

You'll be contacted by a caseworker within 4 business days of you submitting your application.

Check the status of your application

To check the status of your online application, you will need your application number.

Your application number is in the email we sent you if you submitted your application online. It is also displayed on the confirmation page after you submit your application.

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Your application review appointment

An appointment will be set up to review your application with you and a caseworker. Have all your documents ready for your appointment. Staff will review your documents to decide if you qualify for financial assistance and can recommend other programs to support you. Your spouse and any children over age 18 must also be available for your application review appointment.

If you need a translator, Ontario Works may provide one for you.

Appeal a decision

If you aren't eligible for financial help, you will get a letter. This letter will tell you why your application wasn't accepted, and you can ask for the decision to be re-considered. This is called an appeal.

You can appeal if:

Your application wasn't accepted.
You disagree with the amount of financial assistance you receive.

Find out how to appeal a decision.

Rights and responsibilities

Ontario Works provides financial assistance to people in need. If you are eligible for assistance, you will receive assistance each month for as long as you are eligible.

Learn your rights and responsibilities.

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Dental and eye care coverage

As an Ontario Works client, you can get help paying for emergency dental, denture and eye care for yourself and your family. Simply bring a piece of ID showing your name and date of birth to your dentist, denturist or eye doctor and tell them that you are with Peel Region Accerta.

You need to let the dentist, denturist or eye doctor know that you are receiving Ontario Works assistance so that you are not charged for services. Your provider may be required to obtain pre-approval before services are provided. Ontario Works in Peel does not reimburse for costs you pay out of pocket.

To find out what you are eligible for, ask at your appointment with your dentist, denturist, or eye doctor. If you are told that you are ineligible for service, all 905-793-9200 ext. 4535 and leave a voice message.